Refund Policy
How cancellations, refunds and billing corrections work for Byrocare plans.
01Try before you pay
Every agency starts with a 30-day free trial with all features. No payment is taken during the trial, so there is nothing to refund if you decide Byrocare is not right for you.
02Monthly plans
Monthly plans can be cancelled at any time. Cancellation takes effect at the end of the current billing month, and you keep access until then. Fees already paid for the current month are not refunded.
03Yearly plans
If you cancel a yearly plan within 30 days of the first yearly payment, we refund the full amount. After 30 days, the plan continues until the end of the paid year and is not renewed.
04Active client corrections
Charges are based on active clients, meaning clients with at least one visit in the billing month. If you believe a client was counted in error, for example because a visit was created by mistake, contact support within 60 days of the invoice and we will credit the difference.
05Service problems
If Byrocare is unavailable for a significant period because of a problem on our side, we will offer a credit in proportion to the affected time. Credits are applied to your next invoice.
06How refunds are paid
Approved refunds are returned to the original payment method within 10 working days. Taxes are refunded in line with the refunded amount where the law allows.
07Requesting a refund
Send a request through the support page with your agency name and the invoice concerned. We reply within one working day.